Therefore has carefully researched the burn points associated with running a Help Desk and has developed the ultimate in Help Desk applications - Therefore HelpDesk™.
Therefore HelpDesk™ can be rapidly deployed, accessed from anywhere with Internet connectivity, adds value from day one, improves the ease of Help Desk management and is highly cost effective.
Running a great Help Desk requires a combination of great people and great infrastructure. When it comes to choosing a Help Desk application, don’t short change your team … give them the Therefore HelpDesk™ advantage.
No two Help Desk environments are alike. The Therefore HelpDesk™ application can be rapidly configured to meet your needs. Once configured, the process of logging, executing and managing Help Desk tickets is quick and intuitive.
Therefore HelpDesk™ is an Internet based tool. As a consequence, it can be accessed by your company and its strategic partners from any location that has Internet connectivity.
Ease of management requires ease of measurement. Therefore HelpDesk™ optimises your ability to manage your Help Desk by providing a dashboard, a suite of real time reporting, deadline management capabilities, progress status tracking and automated poor performance flagging.
Help Desk staff often log tickets and then hand them over to subject matter experts for closing. The Therefore HelpDesk™ application is a team aware tool, thereby enabling your staff to work together seamlessly. Furthermore, Therefore HelpDesk™ can coordinate the execution of tickets across functional areas.
The Therefore HelpDesk™ application ensures that tickets are allocated to the party accountable for their execution, thereby leaving no grey areas that can be used to legitimise non-delivery.
Each ticket is awarded a targeted close out date / time and performance is tracked accordingly. Where performance falls short, Therefore HelpDesk™ automatically flags the offending ticket for management review.
The Therefore HelpDesk™ application's "Progress Status Early Warning" feature tracks progress relative to the passage of time and provides an early warning where tickets start falling behind the curve. This allows for remedial action to be taken earlier in the execution life cycle.
The Therefore HelpDesk™ application’s configurable communication cycle keeps users informed of status changes by means of email and SMS.