Therefore has carefully researched the burn points associated with running a Call Centre and has developed the ultimate in Call Centre applications - Therefore Quantum™.
Therefore Quantum™ can be rapidly deployed, accessed from anywhere with Internet connectivity, adds value from day one, improves the ease of Call Centre management and is highly cost effective.
Running a great Call Centre requires a combination of great people and great infrastructure. When it comes to choosing a Call Centre application, don’t short change your team … give them the Therefore Quantum™ advantage.
No two Call Centre environments are alike. The Therefore Quantum™ application can be rapidly configured to meet your needs. Once configured, the process of logging, executing and managing Call Centre tickets is quick and intuitive.
Therefore Quantum™ is an Internet based tool. As a consequence, it can be accessed by your company and its strategic partners from any location that has Internet connectivity.
Ease of management requires ease of measurement. Therefore Quantum™ optimises your ability to manage your Call Centre by providing a dashboard, a suite of real time reporting, deadline management capabilities, progress status tracking and automated poor performance flagging.
Call Centre staff often log tickets and then hand them over to subject matter experts for closing. The Therefore Quantum™ application is a team aware tool, thereby enabling your staff to work together seamlessly. Furthermore, Therefore Quantum™ can coordinate the execution of tickets across functional areas.
The Therefore Quantum™ application ensures that tickets are allocated to the party accountable for their execution, thereby leaving no grey areas that can be used to legitimise non-delivery.
Each ticket is awarded a targeted close out date / time and performance is tracked accordingly. Where performance falls short, Therefore Quantum™ automatically flags the offending ticket for management review.
The Therefore Quantum™ application's "Progress Status Early Warning" feature tracks progress relative to the passage of time and provides an early warning where tickets start falling behind the curve. This allows for remedial action to be taken earlier in the execution life cycle.
The Therefore Quantum™ application’s configurable communication cycle keeps users informed of status changes by means of email and SMS.