Therefore has carefully researched the burn points associated with the execution of tasks where a component of the action needs to take place "out in the field" and has developed the ultimate in field task execution tools - Therefore FieldTask™.
Therefore FieldTask™ can be rapidly deployed, accessed from anywhere with Internet connectivity, adds value from day one, improves the ease of field task management and is highly cost effective.
Therefore FieldTask™ can be used to drive and monitor the execution of field based tasks, allowing your field support team to go about their day to day work without constantly having to phone into the office to provide feedback and find out about the next "job" that requires attention.
No two organisations are alike. The Therefore FieldTask™ application can be rapidly configured to meet the specific needs of your field operation. Once configured, the process of logging field tasks and receiving feedback from the field regarding progress is quick and intuitive.
Therefore FieldTask™ is an Internet based tool. As a consequence, it can be accessed from any connected location ... opening up a whole new world for your field based staff.
Ease of management requires ease of measurement. Therefore FieldTask™ optimises your ability to manage field task execution by providing a dashboard, a suite of real time reporting, deadline management capabilities, progress status tracking and automated poor performance flagging.
Perhaps your Call Centre hands tasks over to the Workshop who in turn hand them over to field staff for installation after which the Finance team processes the invoice ... no problem. Therefore FieldTask™ can coordinate the execution of tasks across any number of functional areas, irrespective of where they are based, and keep all the players "in the loop". After all … it’s all about offering a seamless Customer centric solution.
The Therefore FieldTask™ tool ensures that all tasks are allocated to the party accountable for their execution, thereby leaving no grey areas that can be used to legitimise non-delivery.
Each task is awarded a targeted close out date / time and performance is tracked accordingly. Where performance falls short, Therefore FieldTask™ automatically flags the offending activity for management review.
The Therefore FieldTask™ application's "Progress Status Early Warning" feature tracks progress relative to the passage of time and provides an early warning where tasks start to fall behind the curve. This allows for remedial action to be taken earlier in the task's life cycle.
The Therefore FieldTask™ tool's configurable communication cycle keeps users informed of status changes by means of email and SMS.